Let’s get you
back to painting.
Answers for the most common studio and membership questions.
Restore a purchase
Open Paint Alive, go to the membership screen, and choose Restore Purchases. Use the same Apple Account that made the original purchase.
Manage or cancel
On iPhone or iPad, open Settings, tap your name, then Subscriptions. Choose Paint Alive to view, change, or cancel the plan.
A canvas will not load
Check your connection, close and reopen the app, then try the canvas again. Paintings already saved on your device remain available.
Delete a painting
Open your finished work or studio library and use its delete action. Removing the app clears local paintings but does not cancel an Apple subscription.
Privacy choices
You can turn basic usage analytics off in the app. In version 1.0.1 and later, privacy controls are also available before sign-up. Read the full Privacy Policy for the data handled by the app.
Billing or refunds
Apple handles payment and refund decisions. Visit reportaproblem.apple.com for a purchase issue or refund request.
Email Paint Alive Support.
Tell us what happened and which device you use. We’ll reply at billmalea@gmail.com.